Associate TIM Engineer
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-06-02
Listing for:
Della Infotech, Inc.
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
¿ Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfaction
¿ Ensure that response time and resolution time objectives are met as defined in the SLA
¿ Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
¿ Customize desktop hardware to meet user specifications and site standards
¿ Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
¿ Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools
¿ Troubleshooting network connectivity in a LAN/WAN environment
¿ Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
¿ Work with WDS Management team to test and deploy desktop images
¿ Provide and support Data Centre Activities
¿ Support all Microsoft, third party and internally designed applications.
¿ Provide detailed documentation and communicate precisely with other IT teams as required.
¿ Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
¿ Ensure that there is sufficient support to clients and provide friendly customer service
¿ Works with vendor support contacts to resolve technical problems
¿ Knowledge of all software applications used within the organization
¿ Responsible for tracking hardware and software inventory
Position Requirements
10+ Years
work experience
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