Associate TIM Engineer

¿ Single point of contact for end user to receive support and maintenance for computers and network system
¿ Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfaction
¿ Ensure that response time and resolution time objectives are met as defined in the SLA
¿ Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
¿ Customize desktop hardware to meet user specifications and site standards
¿ Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
¿ Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools
¿ Troubleshooting network connectivity in a LAN/WAN environment
¿ Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
¿ Work with WDS Management team to test and deploy desktop images
¿ Provide and support Data Centre Activities
¿ Support all Microsoft, third party and internally designed applications.
¿ Provide detailed documentation and communicate precisely with other IT teams as required.
¿ Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
¿ Ensure that there is sufficient support to clients and provide friendly customer service
¿ Works with vendor support contacts to resolve technical problems
¿ Knowledge of all software applications used within the organization
¿ Responsible for tracking hardware and software inventory