Process & Analytics Specialist

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Process & Analytics Specialist is a senior member of the Operational Excellence team, responsible for driving data-informed decision-making across daily operations. This role combines deep analytical expertise with strong operational acumen to proactively identify trends, risks, and opportunities for improvement.

This individual is not only responsible for analysis, but also for shaping how data is used within operations, owning and driving analytics and process improvement initiatives across multiple work streams and departments. They will partner with leadership to set direction, prioritize efforts, and ensure execution of high-impact initiatives, influencing strategy, improving processes, and drive measurable performance outcomes.

What you'll do:

Strategic Operational Insights

* Lead analysis of complex operational data to identify trends, patterns, and emerging risks

* Proactively deliver forward-looking insights that inform operational and strategic decisions

* Define and evolve KPIs to ensure alignment with business objectives

* Serve as a trusted decision-making partner to operations leadership on performance and optimization opportunities

Automation & Scalable Solutions

* Design, build, and deploy automations to improve operational efficiency

* Identify repeatable solutions and scale them across teams

* Leverage tools and scripting to eliminate manual processes

* Own the identification, prioritization, and scaling of automation opportunities across teams

* Standardize automation approaches across operational work streams

Process Optimization & Operational Excellence

* Develop a deep, end-to-end understanding of operational workflows and interdependencies

* Lead root cause analysis and identify systemic process issues impacting performance

* Drive process improvement initiatives using data-driven insights

* Partner with Operational Excellence leaders to prioritize and implement high-impact improvements

* Lead cross-workstream process improvement initiatives, ensuring alignment and consistency

* Apply Lean/Six Sigma methodologies to process and analytics improvements

* Establish feedback loops for ongoing optimization

Advanced Analytics & Reporting

* Design and oversee scalable dashboards, reporting frameworks, and performance monitoring tools

* Ensure data integrity, consistency, and usability across reporting solutions

* Move beyond descriptive analytics to incorporate diagnostic and predictive insights where applicable

* Define and govern enterprise standards for reporting and dashboard development

* Ensure consistency and alignment of reporting across work streams

Data Governance & Enablement

* Ensure data quality and consistency across Snowflake and reporting layers

* Partner with data teams to optimize semantic models

* Enable self-service analytics through training and documentation

Cross-Functional Leadership

* Act as a key liaison between operations, product data/technology teams, and leadership

* Influence stakeholders across multiple levels of the organization

* Translate complex analytical findings into clear, actionable recommendations

* Train operational teams on SQL and data best practices

* Promote data literacy and adoption of analytics tools

Scope of Ownership & Impact Measurement

* Set strategy and priorities for analytics and process improvement work across teams to maximize business impact

* Own and drive key analytical initiatives from problem definition through execution and impact measurement across the product

* Establish frameworks to track and quantify the impact of operational improvements and…