Engagement Manager

Location:

Plano Texas (100% Onsite)
Duration: 6 months

Role:
Engagement Manager

Experience:

4+ years
Candidate must have good exp in Telecom Domain

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Role Overview:
We are seeking an experienced Engagement Manager to lead customer engagement initiatives and ensure successful delivery of solutions. The ideal candidate will have strong client-facing skills, a deep understanding of business processes, and the ability to manage complex engagements from initiation to completion.
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Key Responsibilities:

" Serve as the primary point of contact for customer engagements.
" Manage end-to-end delivery of projects, ensuring timelines and quality standards are met.
" Build and maintain strong relationships with clients to drive satisfaction and retention.
" Collaborate with internal teams to align solutions with customer needs.
" Identify opportunities for process improvement and upselling additional services.
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Required Skills:

" 7+ years of experience in customer engagement or client management roles.
" Proven track record of managing large-scale engagements in telecom or technology domains.
" Strong communication, negotiation, and stakeholder management skills.
" Ability to handle multiple projects simultaneously and work under pressure.
" Familiarity with project management methodologies and tools.
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Preferred

Skills:

" PMP or similar project management certification.
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Experience with CRM platforms and customer success tools.
" Knowledge of telecom industry processes and solutions.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.