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Help Desk Support Specialist
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-06-03
Listing for:
Staffing Technologies
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Role
Help Desk / Infrastructure Support Technician
NOTE:
This is a Tier One / Junior Position with a salary of $45-50K and excellent benefits.
Seeking a hands-on Help Desk / Infrastructure Support Technician to support internal users, engineering teams, and mission-critical infrastructure environments. This role focuses on desktop support, Microsoft 365, Active Directory, networking troubleshooting, and infrastructure support within a highly technical enterprise hardware and data center environment.
Responsibilities- Provide Tier 1 support for desktops, laptops, printers, mobile devices, conference room systems, and internal applications
- Troubleshoot Windows 10/11 environments and basic Linux issues
- Support Microsoft 365 including Outlook, Teams, and One Drive
- Manage Active Directory accounts, permissions, and password resets
- Troubleshoot VPN, DNS, DHCP, TCP/IP, wireless, and remote access issues
- Configure, image, deploy, and track end-user hardware
- Support engineering labs, OEM hardware environments, and infrastructure operations
- Assist with rack-and-stack activities, hardware swaps, diagnostics, and basic data center support
- Maintain accurate documentation and ticket updates within the help desk system
- 1-3 years of Help Desk, Desktop Support, or Infrastructure Support experience
- Experience supporting Microsoft 365 and Active Directory environments
- Experience with ticketing systems and remote support tools
- Strong customer service and communication skills
- Ability to troubleshoot hardware and software issues independently
- Must be able to work onsite in Plano, TX
- Basic networking knowledge including TCP/IP, DNS, DHCP, VPN, and wireless troubleshooting
- Basic Linux administration or troubleshooting
- Experience supporting engineering, manufacturing, OEM, or data center environments
- Exposure to enterprise server hardware and infrastructure operations
- Experience with imaging tools, hardware diagnostics, and asset management systems
- CompTIA A+, Network+, or related certifications preferred
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