Production Support Analyst

Production Support Analyst

Location: Plano, Texas (Onsite)

Employment Type: Contract

Contract Duration: 10 Months

We are seeking a Production Support Analyst to join our team. This role is responsible for responding to and resolving technical support issues, managing user queries, and handling feed and batch support items. The ideal candidate will utilize various framework tools for updates and reporting, manage incidents, and contribute to documentation and knowledge management.

• Respond to and resolve technical support issues for CPM.
• Manage the user query mailbox and ensure timely responses.
• Address feed and batch support items, including managing alerts and monitoring.
• Utilize framework tools such as ITSM, ITRS, JIRA, Dyna Trace, and Splunk for updates and reporting.
• Manage incidents, provide user notifications, and handle escalations.
• Maintain documentation and contribute to knowledge management.
• Coordinate with development teams to follow up on resolutions.
• Assist with metrics reporting and business continuity testing.
• Organize and lead meetings for issue resolution.
• Identify opportunities for automation to reduce manual tasks.

Experience:

3 to 5 years of Production Support experience.

• Strong SQL knowledge.
• Strong UNIX / LINUX knowledge.
• Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL.
• Working knowledge of ITRS, Dyna Trace, and Splunk.
• Working knowledge of Autosys and Bob jobs.
• Python scripting knowledge.

• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team environment.

• Financial industry experience.
• Knowledge of Market Risk.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.