ServiceNow Administrator

Overview

Job Title:
Service Now Administrator

Location:
TechM US Texas Plano (onsite)

Years of

Experience:

3 5 Years

We are seeking a skilled Service Now Administrator with a strong background in Service Now Enterprise Service Management, User Management, and TSM development. The ideal candidate will have 3 5 years of experience in software development, with a focus on Service Now platforms. This role requires a proactive individual who can manage and optimize Service Now functionalities to enhance user experience and operational efficiency.

• Administer and maintain the Service Now platform, ensuring optimal performance and availability.
• Manage user accounts, roles, and permissions to ensure secure access to the Service Now environment.
• Develop and implement TSM (Technical Service Management) solutions to streamline processes and improve service delivery.
• Collaborate with cross functional teams to gather requirements and translate them into technical specifications.
• Provide support and troubleshooting for Service Now incidents and requests.
• Conduct regular system audits and performance tuning to ensure compliance and efficiency.
• Stay updated with the latest Service Now features and best practices to recommend improvements.
• Assist in the development of training materials and user documentation.

• Proven experience in Service Now Enterprise Service Management.
• Strong knowledge of Service Now administration, including user management and role based access control.
• Experience in TSM development and implementation.
• Proficient in scripting languages such as JavaScript and knowledge of Service Now APIs.
• Excellent problem solving skills and attention to detail.
• Strong communication and interpersonal skills.

• Service Now Administration certification.
• Experience with ITIL processes and frameworks.
• Familiarity with Agile methodologies.
• Knowledge of integration techniques with other enterprise systems.

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 3 5 years of relevant experience in Service Now administration and software development.
• Demonstrated ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

If you are a motivated individual with a passion for Service Now and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.