More jobs:
Technology Lead | Automotive | Telematics
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-06-03
Listing for:
Kaygen
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview
Demonstrated expertise in AWS, Mongo
DB, Datadog or similar tools, and Python Java. Troubleshoot customer issues as needed, documenting details in JIRA and the Pager Duty oncall system. Review and triage escalated service and support requests. Utilize Dev Ops automation tools, including Git Lab build jobs. Provide oncall support for P issues during weekends and holidays on a rotation basis.
- Over years of professional experience
- Proficiency in Japanese language
- Minimum years o
- Minimum years of experience
- Manage the endtoend Change Request lifecycle, from initiation through closure, ensuring adherence to defined processes.
- Oversee the accurate categorization and prioritization of Change Requests based on business impact and urgency.
- Perform validation for developed product and services by leveraging available new tools and following best practices
Is face to face required? Yes
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