Product Analyst

Job order - J - Permanent Full Time

Title Product Analyst

Category Business Analysis (functional and technical)

City Various, United States

CGI is seeking an experienced Product Analyst to support Multifamily Operations initiatives within a fast‑paced Financial Services environment. The role focuses on analyzing complex business processes, documenting functional requirements, supporting testing activities, and performing data‑driven investigations related to loan servicing operations in an AWS‑heavy technology ecosystem. The position is located at client sites in Plano, TX or Reston, VA, with a hybrid working model.

The Product Analyst will:

• Analyze complex business processes, system interactions, and operational workflows within enterprise environments.
• Document functional requirements, user stories, and detailed process documentation.
• Develop and execute test cases for SIT, UAT, and end‑to‑end validation efforts.
• Perform data validation, issue investigation, root cause analysis, and production support activities using SQL.
• Collaborate with business stakeholders, technology teams, and external vendors to improve operational workflows, validate system functionality, and support production issue resolution.
• Contribute to release readiness activities, process optimization efforts, and cross‑functional collaboration initiatives while maintaining compliance and operational controls.

• 5+ years of experience as a Product Analyst, Business Analyst, or in a similar analytical/product support role within complex operational or technical environments.
• Strong experience analyzing complex business processes, system interactions, and operational workflows within enterprise environments.
• Hands‑on SQL skills for data validation, issue investigation, root cause analysis, and production support activities.
• Ability to create clear business requirements, functional specifications, user stories, and detailed process documentation.
• Experience developing and executing test cases for SIT, UAT, and end‑to‑end validation efforts.
• Comfortable collaborating with technical teams, vendors, and business stakeholders across multiple functional areas.
• Familiarity with Agile delivery methodologies and tools such as Jira, Target Process, or similar platforms.
• Experience working in Financial Services environments, preferably supporting loan servicing or multifamily operations.
• Understanding of cloud‑based ecosystems, particularly AWS‑driven environments and integrated data flows.
• Strong problem‑solving mindset with the ability to simplify ambiguous issues into actionable solutions.
• Proficiency with Visio or equivalent tools for workflow and process mapping.
• Experience supporting production issue triage, release validation, and post‑deployment checks.
• Comfortable leveraging AI productivity tools such as Copilot or ChatGPT for documentation and workflow acceleration.
• Excellent written and verbal communication skills with strong attention to detail and documentation accuracy.

Bachelor's degree in Business, Information Systems, Computer Science, Finance, or a related field preferred.

Reasonable estimate of the current range for this role in the U.S. is $85,100.00 – $.

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well‑being programs

Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_ You will need to reference the Position  the position in which you are interested.