Associate Manager, Digital & Technology Ops; -prem

Position: Associate Manager, Digital & Technology Ops (On-prem)
Category:

Job Schedule:

Full time

Posted Date: T14:58:23+00:00

Job Shift:

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What You'll Be Serving Up

To oversee all on-premise channel operations, performance, and technologies, ensuring the effective management and scaling of in-restaurant technologies, including but not limited to POS, kiosks, digital menu boards, and other front-of-house (FOH) and back-of-house (BOH) technologies and applications.

Here's How You'll Spice Things Up

* On-Premise Channel Management:
Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences.

* Technology Management:
Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions like.

* Digital Menu Boards:
Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.

* Kiosk and Self-Service Technology:
Ensure the effective implementation, management, and performance of kiosk and self-service technologies.

* Tech Scaling:
Develop and execute strategies to scale on-premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms.

* Performance Monitoring:
Continuously analyze performance data to identify opportunities for improvement and optimize operations.

* Collaboration:

Work closely with cross-functional teams to align on-premise operations with overall business objectives.

* Digital Platform Commercialization and Integration:
Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth

* Improve the customer experience.