P&C Rating Lead Business Analyst

Job Summary

This role is critical to ensuring compliance, efficiency, and responsiveness in rating processes, particularly as carriers pursue aggressive rate changes. The Associate Manager will work closely with account teams, analysts, and clients to deliver value‑driven support for Services and BPS.

The position requires strong analytical skills, clear communication across stakeholders, and the ability to translate business needs into actionable specifications. Occasional travel may be required to support client meetings and operational needs.

• Support business process transactions related to rating, ensuring accuracy and compliance.
• Partner with account managers and leadership to support rating initiatives across personal and commercial lines (Auto, Homeowners, CPP, etc.).
• Collaborate directly with clients to address rating and compliance needs, ensuring timely resolution and clear communication.
• Contribute to process improvement initiatives and ensure adherence to quality standards.
• Monitor and report on performance metrics, identifying trends and areas for enhancement.
• Analyze rating data to support decision‑making and optimize processes.
• Create specification documents based on customer requirements and implement algorithms accordingly.
• Act as a liaison between senior leadership, account managers, and analysts to ensure alignment.
• Provide subject matter expertise in rating processes to support BPS initiatives.
• Participate in client meetings and travel as needed.

• Gather and document business requirements by collaborating with stakeholders to understand operational needs, system enhancements, and process improvements.
• Develop functional and technical specifications that clearly translate business needs into actionable work items for development and QA teams.
• Create, execute, and manage test plans to validate system functionality, ensuring quality and alignment with business expectations.
• Present testing outcomes and analysis to internal leadership and external clients, articulating findings, impacts, and recommended next steps.
• Conduct peer reviews of requirements, test cases, and project documentation to uphold quality standards and ensure accuracy.
• Triage, analyze, and troubleshoot issues, identifying root causes and coordinating with cross‑functional teams to drive timely resolution.
• Support ongoing system enhancements by participating in release validation, reviewing change requests, and contributing to continuous improvement initiatives.
• Facilitate communication between technical teams, business users, and external partners to ensure transparency and alignment throughout project life cycles.

• 6+ years of relevant property & casualty (commercial and personal lines) experience, with at least 2+ years in leadership capacity handling rating, compliance, business analysis, or business process management.
• Proven experience in business process transactions related to insurance policies and rating workflows.
• Background in business analysis or a business analyst degree would be ideal.
• Strong proficiency in business process management, optimization, and compliance.
• Demonstrated ability to collaborate across teams and communicate effectively with clients and leadership.
• Experience writing business requirements, functional specifications, and technical documentation.
• Experience designing, executing, and documenting test plans.
• Ability to triage and troubleshoot issues through structured root‑cause analysis.
• Continuous learner who stays current with industry knowledge, regulatory changes, and technology.
• Comfortable with client‑facing responsibilities and occasional travel.

• Experience supporting Property & Casualty insurance carriers.
• Familiarity with ISO rating manuals.
• Experience with All Lines Rating subsystem (algorithms, rate keys, logic).
• Knowledge of rates, rules, and forms across personal and commercial lines.
• Prior exposure to aggressive rate‑change environments and direct billable work.
• Proficiency with Microsoft Office 365 Suite (Excel, Word, PowerPoint, Outlook, Teams, SharePoint).