Manager, Learning Design

Position: Manager, Learning Experience Design
## Manager, Learning Experience Design
* Set the Standard:
Work alongside our designers to show them how to use new methods like quick prototyping and AI-assisted drafting.
* Practical AI Use:
Use AI tools to build outlines, scripts, and practice scenarios. You will also create tools—like specific AI prompts or practice bots—that employees can use to get help after a class is over.
* Hands-on Creation:
You will be responsible for the creative work from start to finish. This includes writing video scripts, mapping out courses, building simulations, and creating digital games.
* Fix the Classroom:
Turn our live and virtual classes into workshops. Instead of sitting through lectures, you’ll design sessions where people spend their time practicing skills and getting feedback.
* Build for the Flow of Work:
Create short, 3-to-5-minute lessons that live where our employees already spend their time, like Slack or G-Chat.
* Prove It Works:
Go beyond "completion rates." Use data to see if people are actually changing how they work and if our programs are helping the company meet its goals.
* Design for Everyone:
Ensure every tool we build is easy to use for everyone and meets accessibility standards like Web Content Accessibility Guidelines (WCAG).
* Be the Expert:
You will work closely with our learning consultants to turn business needs into training that works. You will decide the best way to build a solution—whether that's a video, a live workshop, or a digital game.
* High School Diploma, GED or equivalent certification
* At least 5 years of experience in learning design and development
* At least 4 years of experience with Articulate Storyline or Adobe
* 6+ years of experience in learning design and development.
* 4+ years of experience in Training Design and Development for digital modalities.
* 4+ years of experience with multimedia photo and video editing software.
* Experience building custom GPTs or specific prompt libraries that non-technical employees can use for daily tasks.
* Experience using Experience API or similar data tools to track how people use learning materials outside of a standard classroom.
* Experience working in an environment where you treated a learning program like a product, using feedback and data to keep improving it after it launched.
* Familiarity with designing for Virtual Reality (VR) and Augmented Reality (AR) or building simulations for technical training.
* Proven experience building content that meets WCAG or Universal Design for Learning (UDL) standards.
* Portfolio of work that shows examples of digital learning, live workshop materials, and at least one instance where you used AI to solve a design problem or build a tool.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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