Associate Manager, Digital and Technology Ops; -prem

What You’ll Be Serving Up

To oversee all on-premise channel operations, performance, and technologies, ensuring the effective management and scaling of in-restaurant technologies, including but not limited to POS, kiosks, digital menu boards, and other front‑of‑house (FOH) and back‑of‑house (BOH) technologies and applications.

• On‑Premise Channel Management:
  Lead the strategy and execution of all on‑premise channel operations to ensure high performance and superior customer experiences.
• Technology Management:
  Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions.
• Digital Menu Boards:
  Manage the performance and optimization of digital menu boards to enhance in‑restaurant customer engagement.
• Kiosk and Self‑Service Technology:
  Ensure effective implementation, management, and performance of kiosk and self‑service technologies.
• Tech Scaling:
  Develop and execute strategies to scale on‑premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms.
• Performance Monitoring:
  Continuously analyze performance data to identify opportunities for improvement and optimize operations.
• Collaboration:
  
  Work closely with cross‑functional teams to align on‑premise operations with overall business objectives.
• Digital Platform Commercialization and Integration:
  Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency and drive growth.
• Improve the customer experience.

• Bachelor's degree in business, engineering, technology, or a related field preferred.

• Minimum of 5 years of experience in restaurant operations, technology management, or a related field.
• Proven experience managing and scaling on‑premise technologies in a retail or restaurant environment.

• Strong project management and analytical skills.
• Excellent stakeholder management, communication, and collaboration skills.
• Experience with FOH and BOH technologies, digital menu boards, and kiosks.
• Ability to manage multiple projects and drive technology performance improvements.

Salary Range: $99,200 to $105,030 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job‑related factors.