Cybersecurity Support Specialist; Bilingual Japanese

This is a customer-facing cybersecurity role focused on managing client inquiries, translating technical security guidance into clear business communication, and supporting incident response and security operations. The candidate will serve as a bridge between customers and internal security engineers, helping ensure issues are resolved effectively and professionally. The role also includes advising on security best practices, supporting compliance, and assisting with tool rollouts and process improvements.

• Manage and triage incoming client inquiries; track them through resolution
• Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses
• Serve as a primary interface for customers (internal/external) on cybersecurity-related topics
• Understand customer requirements and pain points to align security solutions with business needs
• Lead or support customer discussions, status updates, and incident briefings in both English and Japanese
• Provide advisory and guidance to customers on security best practices, tools, and risk mitigation strategies
• Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality
• Monitor security systems (firewalls, intrusion detection, antivirus) to identify and respond to breaches or anomalies
• Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions
• Maintain and support security compliance aligned with global and local security standards
• Document security incidents, investigations, and solutions, generating reports for management and regulatory purposes
• Support Japan affiliates roll out new security tools and support existing tools
• Identify opportunities for process improvement, and work with the team in implementing changes
• Conduct regular communication and assist members' root cause analysis and implementation of Kaizen

• Act with integrity and professionalism
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills, attention to detail
• Ability to prioritize tasks and delegate them when appropriate
• Problem‑solving and analytical skills
• Proficient with Microsoft Office Suite
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information

• College degree
• 3-5 years of experience in a technical position; prior experience as a Technical Lead is a plus
• Proven experience engaging directly with customers or stakeholders (e.g., incident communication, service delivery, technical advisory)
• Ability to translate technical cybersecurity topics into clear, business‑oriented communication for non‑technical audiences
• Bilingual Japanese and English
• Experienced in working directly with clients and managing supplier relationships
• Strong analytical, problem‑solving, and communication skills

• Foundational knowledge of cybersecurity, networking, or IT support (CompTIA Security+, Network+, or equivalent coursework is a plus)
• Prior experience working between US and Japan business environments
• Experience with ticketing systems (Jira, Service Now, Zendesk, etc.)