Information Technology Help Desk Analyst

Duration: 12-Month Contract (Potential Extension up to 24 Months)

We are seeking customer-focused IT Help Desk Support Analysts to join a fast-paced enterprise support team. This role is ideal for candidates with Help Desk, Technical Support, Service Desk, Call Center, Desktop Support, or IT Customer Support experience.

• Provide first-level technical support for end users
• Troubleshoot hardware, software, network, and access issues
• Respond to incidents and service requests via phone, chat, and ticketing systems
• Document and track issues through resolution
• Deliver exceptional customer service while meeting SLAs
• Escalate complex technical issues to appropriate support teams
• Support users in a fast-paced enterprise environment

• Experience in Help Desk, Service Desk, Technical Support, IT Support, Call Center, or Customer Service environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work assigned shifts, including evenings, overnights, weekends, and holidays as needed
• Reliable high-speed internet connection
• Must connect via Ethernet cable (wireless-only connections are not permitted)
• Mandatory 3-week instructor‑led training program
• Shift assignments may change after training based on business needs and performance

W2 Only – No C2C / No Third-Party Vendors

If you're looking to grow your IT support career with a leading insurance organization, apply today!