Temporary Technical Support

Position:
Temporary Technical Support

Reports to:

Manager of Technical Services Classification:
Part-time, Hourly, Non-Exempt Mission:
To assist Christian parents by helping equip students to embrace biblical truth, strive for academic excellence, and model Christ-like leadership to influence their homes, churches, and communities for Christ.

Employee Profile:

Spiritually, the employee shall possess characteristics that reflect:

Acceptance without reservation of the PCA doctrinal beliefs

A strong clear Christian testimony

A mature, godly spirit

A person of faith and prayer

Personally, the employees life shall reflect:

A lifestyle of biblical integrity

A spirit of dedication, commitment, flexibility, and responsiveness

The ability to listen and respond to counsel

General

Duties and Responsibilities:

Assist in collecting devices at the end-of-the school year and deploying devices throughout the summer

Assist staff and students who visit the technology office with questions regarding their school assigned device(s)
Maintains strict confidentiality (e.g., passwords and other system security features) to ensure network security

Responsible for cleaning classroom computers and monitors screens (inside and out Qualifications/

Skills:

High School Diploma or GEDFlexibility as the work and schedule changes day to day Detailed oriented is critical

Communicate effectively in English with end-users (faculty, staff, students), vendors and Technical Support Specialists, using oral and written forms, providing a positive customer support experience

Ability to apply common sense understanding and a detail-oriented approach to carry out instructions furnished in written or oral forms with a high degree of accuracy

Ability to prioritize support issues and respond accordingly

Strong organization, multi-tasking, and time management skills

High level of confidentiality

Physical Requirements and Work Environment:

Regularly standing and walking around the campuses

Regularly sitting at a computer requiring repetitive finger motion and manual dexterity

Ability to communicate effectively, even in stressful situations

Periodically required to bend, reach, push and pull objects for various reasons

Occasional lifting of 10-20 pounds

Subject to frequent interruptions
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