Application Support Engineer AWS, Prometheus, Grafana

Job Title: Application Support Engineer [Must have AWS strong skills in Prometheus, Grafana]

Location: 2805 N. Dallas Pkwy, Suite 300, Plano, TX 75093- (Work from office Tuesdays through Thursdays)

Duration: Long Term Contract

Key Must Have

Skills:

Hands‑on experience in L1 application support for Java‑based microservices on AWS, with strong skills in Prometheus, Grafana, incident management, and troubleshooting.

Total number of years of experience required: 2-4 years

We are seeking a hands‑on App Support Engineer with 2–4 years of experience to provide proactive customer support for enterprise‑grade applications built on Java, Angular

JS, and AWS. The role involves triaging and resolving incidents, analyzing system behavior, and coordinating with engineering and Dev Ops teams to ensure high availability and performance. The ideal candidate will have a strong technical foundation, excellent troubleshooting capabilities, and the ability to communicate effectively with technical and non‑technical stakeholders.

• Strong hands‑on experience in Java application debugging
• Proven ability in triaging, analyzing logs, and restoring services
• Exposure to cloud‑native microservices and containerized environments
• Excellent communication and stakeholder management
• Skilled in incident prioritization, root cause documentation, and post‑mortem analysis
• Good understanding of production operations and on‑call support models

• Familiarity with CI/CD and Dev Ops workflows
• Awareness of cloud security and operational best practices
• Basic scripting for automation and diagnostics