Electric Golf Cart Technician​/Mechanic

Position: Electric Golf Cart Technician / Mechanic
Job Description:

Electric Golf Cart Technician / Mechanic

Location:

Plano, TX
Department:
Technical Service & Dealer Support

Reports To:

Service Manager
Positions Open: 1-2
Position Summary
The Electric Golf Cart Technician/Mechanic provides nationwide technical support to our dealer network, ensuring fast, accurate troubleshooting and high-quality service. This role is primarily responsible for on-call technical assistance, guiding dealers through diagnostics, repairs, and product questions. Based in Plano, the technician will also support in-house service needs, product evaluations, and quality feedback to engineering and operations teams.

Key Responsibilities
Dealer Technical Support (Primary Function)

• Provide on-call technical support to dealers nationwide, including troubleshooting, repair guidance, and configuration assistance.

• Diagnose electrical, mechanical, and software-related issues using manuals, schematics, and remote tools.

• Document support cases and escalate recurring issues to engineering or quality teams.

• Maintain strong communication with dealers to ensure high satisfaction and timely resolution.
In-House Technical & Service Operations

• Perform hands-on diagnostics, repairs, and component testing on electric golf carts.

• Support pre-delivery inspections, quality checks, and product validation activities.

• Assist with warranty evaluations and root-cause analysis for returned components.

• Provide feedback to product, engineering, and manufacturing teams to improve reliability and serviceability.
Training & Dealer Enablement

• Help develop technical guides, troubleshooting flowcharts, and service bulletins.

• Support virtual or in-person dealer training sessions as needed.

• Maintain up-to-date knowledge of all models, components, and system updates.
Qualifications
Required

• 2+ years of experience as a technician or mechanic in electric vehicles, golf carts, powersports, automotive, or related fields.

• Strong understanding of electrical systems, battery technology, wiring diagrams, and diagnostic tools.

• Ability to troubleshoot remotely and communicate technical concepts clearly.

• Excellent customer-service and problem-solving skills.

• Ability to work independently and manage multiple support cases.
Preferred

• Experience supporting a dealer or distributor network.

• Familiarity with CAN bus systems, controllers, and EV drive trains.

• Experience writing service notes, technical documentation, or training materials.

Physical Requirements

• Ability to lift up to 50 lbs and perform hands-on mechanical work.

• Ability to stand, bend, and work in a shop environment as needed.