ServiceNow Developer

Job Description

We are seeking a skilled Service Now Developer to join the Service Now Platform Team and support key enterprise initiatives. The role primarily focuses on platform development and enhancements, with a strong emphasis on merger convergence activities and ongoing platform security and compliance.

• Work as part of the Service Now Platform Team to design, develop, and implement solutions within the Service Now platform.
• Support enterprise-level initiatives, including platform integration and convergence efforts related to organizational transformation programs.
• Contribute to platform consolidation and alignment activities during merger and acquisition transitions.
• Execute annual Service Now platform vulnerability upgrades and ensure timely patching and version updates.
• Ensure platform compliance with internal security policies, regulatory requirements, and industry best practices.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable Service Now solutions.
• Develop and maintain Service Now modules, workflows, and integrations.
• Troubleshoot and resolve platform issues, ensuring high availability and performance.
• Participate in code reviews, release management, and deployment activities.

• Hands‑on experience with Service Now development and administration.
• Strong understanding of Service Now platform architecture and ITSM processes.
• Experience in implementing upgrades, patches, and vulnerability fixes.
• Knowledge of scripting in Service Now (JavaScript, Glide APIs).
• Experience in integration using REST/SOAP APIs.
• Understanding of ITIL processes and enterprise service management.
• Strong problem‑solving and communication skills.

• Experience in large‑scale enterprise transformation or merger/convergence projects.
• Exposure to Service Now security best practices and compliance frameworks.
• Service Now certifications (CSA, CAD or equivalent).