Senior Product Associate Middleware Platform- Digital Channels

Senior Product Associate Middleware Platform
- Digital Channels

Help shape the future of payments at JPMorgan

Chase . Your effort and ideas will drive real change for millions of customers in client banking, automated technology and more. And working here means you have the ambition to shape the future. Where people inspire excellence, leaders invest in your growth, tools and technology amplify your skills, and our scale multiplies your impact. This is what happens when you join JPMorgan

Chase, where ambition meets possibility.

As a Senior Product associate in digital Channels Middleware Platforms team, you contribute to the team by leveraging your expertise in platform product management to build new and extend current platforms to deliver fast, accurate and relevant customer experience. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform-first products and ongoing success with a strong commitment to scalability, resiliency, and stability.

• Partners with the Product Manager to identify new platform product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new platform product features on the overall product experience.
• Develops and maintains healthy forward-looking backlog, publishes quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery
• Writes the requirements, epics, and user stories to support product development.
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Work with engineering and architecture to drive solution design for capabilities and think platform / capability first while developing products
• Works with all cross functional stakeholders to ensure that timelines and dependencies are effectively managed, blockers and risks are surfaced at a timely manner while ensuring that the firm’s controls, risks and compliance requirements are effectively managed
• Analyzes, tracks, and evaluates product and platform metrics and uses that to influence roadmap / backlog
• Create presentations and documentation, including product feature release updates. Communicate with senior leadership and promote product features to align with strategic goals.

• 3+ years of experience in product management (with experience in platform product management)
• Knowledge of the product development life cycle including discovery, solution design and iterative development / rollout strategy
• Proven track record of maintain and prioritizing backlogs
• Knowledge of data analytics and building backlogs in a data driven manner
• Proactive approach to work with the ability to work independently and across functional teams
• Excellent critical thinking, problem solving and analytical skills. Excellent communication and interpersonal skills
• Flexible, adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results-driven environment. Customer focused with the ability to turn insights into action
• Proven stakeholder management skills working across product, technology, agility, design and data teams to develop robust and timely product delivery plans and execution mechanisms within an agile framework.

• Proficient knowledge of the product development life cycle, design, and data analytics
• Demonstrated prior experience working in a highly matrixed, complex organization

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.