Project Manager; Tool Adoption

Job Description

This individual will support the adoption of an internal AI tool across North America, with a focus on increasing usage and reducing service desk interactions. On a daily basis, they will partner with functional teams (sales, marketing, IT, field operations, HR, etc.) to drive awareness and adoption through targeted communication, training sessions, and hands‑on support. They will coordinate meetings with managers and team members to walk through tool functionality, provide usage tips, and demonstrate practical applications.

The role will also be responsible for developing user enablement materials such as presentations, quick‑start guides, and process documentation. Additionally, they will track adoption trends, gather user feedback, and continuously refine engagement strategies to improve utilization and meet organizational goals.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3–5 years of experience in project management
• Proven experience driving adoption of internal tools, platforms, or systems across large user groups
• Strong communication and stakeholder engagement skills, with the ability to tailor messaging to different functional audiences (e.g., sales, marketing, IT, field teams)
• Experience creating user‑facing documentation such as training materials, user guides, or process manuals
• Ability to coordinate and lead training sessions, workshops, and team enablement meetings
• Ability to track adoption metrics and support initiatives aimed at increasing usage and reducing service desk dependency
• Experience supporting chatbot or AI‑driven tool adoption (LLM tools, virtual assistants, etc.)
• Exposure to change management frameworks or methodologies
• Ability to create engaging presentations and enablement materials (PowerPoint, quick reference guides, etc.)