Program Manager - Commercial Banking Digital

Program Manager Commercial Banking Digital About the Role Incredible teams doing exceptional work, every day.

The Commercial Banking Digital team is responsible for delivering client-centric digital experiences that power our Commercial Banking business. As the digital servicing and sales landscape continues to evolve, we are seeking a strategic and execution-focused Program Manager to drive high-impact transformation initiatives.

The Program Manager is a key leader responsible for orchestrating end-to-end program delivery across Business and Technology
, with a strong focus on:

• Demand intake and prioritization
• Financial planning and budgeting
• Risk, legal, and compliance alignment
• Cross-functional dependency management
• Go-to-market (GTM) execution

This role operates at the intersection of product, engineering, and governance functions
, ensuring that initiatives are well-scoped, funded, compliant, and successfully launched to market
.

• Partner with Business and Technology stakeholders to manage work intake, prioritization, and program pipeline
• Drive alignment on budgeting, financial forecasting, and funding approvals
• Translate business objectives into structured execution plans and delivery roadmaps

• Collaborate with Risk, Legal, and Compliance teams to ensure adherence to regulatory standards
• Manage approvals, controls, and governance checkpoints across the program lifecycle
• Proactively identify and mitigate regulatory and operational risks

• Manage dependencies across product, engineering, infrastructure, operations, and vendor teams
• Act as the central point of coordination across business and technology stakeholders
• Drive stakeholder alignment, issue resolution, and decision-making forums

• Lead end-to-end go-to-market planning and execution for digital initiatives
• Align across product, operations, client support, and business teams for launch readiness
• Ensure execution of release plans, rollout strategies, and client communication plans

• Define and manage program scope, timelines, budget, and deliverables
• Establish robust governance frameworks, including status tracking, risk management, and escalation
• Ensure adherence to enterprise PMO standards and best practices

• Mentor junior program managers and drive delivery excellence
• Continuously improve program management practices and governance models
• Stay current with digital banking trends and emerging technologies

• 10+ years of program/project management experience
• 5+ years of experience in digital banking or financial services transformation

• Strong understanding of digital banking platforms (web/mobile, commercial or consumer)
• Experience managing intake, budgeting, and program-level financials
• Proven track record delivering complex, multi-workstream programs

• Hands‑on experience working with risk, legal, and compliance teams in regulated environments
• Strong understanding of governance frameworks and audit requirements

• Demonstrated ability to manage complex stakeholder ecosystems across business and technology
• Experience leading or supporting go-to-market execution for digital products/platforms

• Experience with Agile and Waterfall delivery models
• Strong understanding of systems integration and enterprise architecture
• Expertise in tools such as MS Project, Visio, and Office Suite

• Strong interpersonal, communication, and organizational skills
• Ability to operate independently and drive outcomes in fast-paced environments

This role is critical to enabling scalable digital transformation in Commercial Banking
, ensuring that initiatives are:

• Strategically prioritized
• Financially governed
• Regulatory-compliant
• Successfully delivered and launched to market