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Technology Support Lead - VMWare
Job in
Plano, Collin County, Texas, 75023, USA
Listed on 2026-06-21
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-06-21
Job specializations:
-
IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, Systems Administrator, Systems Engineer
Job Description & How to Apply Below
Category:
Technology Support
Job Schedule:
Full time
Posted Date: T17:39:27+00:00
Job Shift: Day
:
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate Sector - Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
* Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
* Execute policies and procedures that ensure operational stability and availability
* Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
* Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
* Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
* Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
* Proficient in observability and monitoring tools and techniques
* Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
* Proficiency in service-level changes to a system and troubleshooting components with VMware vCF environments, VCloud Foundation - VCF; VMWare Certifications Required.
* Experience as a VMware ESXi system engineer in an Enterprise class environment with vSAN
* Experience in large-scale, dynamic, high-availability production environments
* Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
* Build and drive adoption for greater self-healing and resiliency patterns;
Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands
* Software development experience in one or more general purpose programming languages:
Python, JavaScript, Power Shell;
Strong networking background, with good knowledge of related protocols and technologies (e.g. BGP, VRF, MPLS, IP, TCP, UDP), as applied to a data center context
* Strong computing fundamentals; A passion for building software, and a long-term career as a software technologist;
Demonstrated leadership in an agile team
Preferred qualifications, capabilities, and skills
* Working knowledge in one or more general purpose programming languages and/or automation scripting
* Practical experience with public cloud
* Experience with VMware NSX-T and Hyper-V a strong plus
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