IT Service Desk Support

Company Overview

Argon Medical Devices is a global manufacturer of specialty medical products. Argon offers a broad line of medical devices for Interventional Radiology, Vascular Surgery, Interventional Cardiology and Oncology. Argon’s brand is recognized for best-in-class products that improve patient outcomes via percutaneous, image-guided procedures. Our values describe what we believe in and how we operate. These values are our moral compass which guide our decisions and define the deeply held beliefs and principles of our organizational culture.

Argon Medical is a family of individuals united by a mission and culture which continue to grow stronger every day.

ARGON MEDICAL DEVICES IS NOT LEVERAGING SEARCH FIRMS / AGENCIES!!!

This position is not eligible for visa sponsorship

The Tier 2 Service Desk Technician provides advanced technical support for end-user hardware, software, operating systems, and peripheral equipment. This role responds to support requests, resolves technical issues, and escalates or researches more complex problems when needed. In addition to handling service desk tickets, the technician supports department operations, assists with network and system issues, documents all support activity, and contributes to technical projects and initiatives.

• Install, configure, and maintain PC hardware/software systems.
• Troubleshoot and resolve more advanced PC related problems and conflicts.
• Support daily and periodic computer operations and functions.
• Perform maintenance and minor repairs to computer and peripheral equipment.
• Provide technical assistance and training to system users and first level Service Desk Technicians.
• Install cables and provide network support.
• Other duties as assigned.

• High School or higher education
• 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Personal computer and related hardware and operating systems experience.
• A+ and Microsoft certifications preferred.
• Strong computer skills required.
• Judgement and Decision Making.
• Innovation.
• Teamwork - Works closely with other members of the IT team and management.