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IVR CYRA Test Engineer
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-06-26
Listing for:
Smart IT Frame LLC
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT QA Tester / Automation
Job Description & How to Apply Below
Role: IVR CYRA Test Engineer/Lead - Automation Type:
Full time/Contract About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
- Min 5+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint.
- Hands on experience in contact center Technology
, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus. - Experience in developing Manual and automation test scripts with CYARA.
- Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns.
- Load Testing activity in regular intervals and report generation.
- Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.
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