Regional IT Infrastructure Manager

We are assisting a client with hiring a Regional IT Infrastructure Manager to work onsite in Plano TX. The role requires strong management skills, in addition to the technical skills listed below. The salary range is 140-160k per year.

The Regional IT Infrastructure Manager, Americas, is a senior leadership role responsible for the strategy, design, implementation, and operation of the company's IT infrastructure across the Americas region. This includes on-premise data centers, cloud platforms (Azure, AWS), networks, servers, storage, security, and end-user computing. This leader will align technology initiatives with business objectives, drive modernization through automation/AI, and ensure reliability, security, scalability, and regulatory compliance.

• Strategic Leadership & Planning – Develop and execute a comprehensive IT infrastructure roadmap aligned with company growth and digital transformation initiatives. Communicate complex technical concepts in business terms and provide clear recommendations to senior executives.
• Infrastructure Management & Operations – Oversee the architecture, engineering, and operations of all regional IT infrastructure-including LAN/WAN/VPN networks, servers (physical/virtual), storage, data centers, and multi-cloud environments. Ensure high availability, performance, and resilience through robust design and proactive monitoring. Lead, mentor, and develop a high-performing, cross-functional infrastructure and operations team. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Demonstrate strong interpersonal and communication skills at all organizational levels.
• Security & Compliance – Partner with the CISO and Information Security teams to implement cybersecurity controls, manage risk, and ensure compliance with regional regulations (e.g., HIPAA, NIST 800-171, SOX, PCI). Strengthen infrastructure security posture across all environments.
• Automation & AI-Driven Optimization – Drive automation initiatives to enhance operational efficiency, reduce manual effort, and improve speed, reliability, and scalability across infrastructure and operations.
• Vendor & Financial Management – Manage the regional infrastructure budget, forecast future needs, and optimize on-prem and cloud spending. Oversee vendor relationships, negotiate contracts, and ensure delivery of services in line with SLAs.
• Disaster Recovery & Business Continuity – Develop, maintain, and routinely test DR and BCP plans to minimize downtime and ensure operational resilience across the region.
• Service Desk & End-User Computing – Provide leadership and oversight for the IT Service Desk to ensure high customer satisfaction. Partner with business units to align support services with organizational needs.
• Enterprise Applications Support – Collaborate with application teams and maintain strong knowledge of enterprise applications, including SAP ERP, CRM, manufacturing systems, and engineering/R&D platforms.
• Project & Portfolio Management – Demonstrate strong planning, organizational, and leadership skills. Mobilize teams, manage priorities, resolve conflicts, and deliver results in ambiguous environments. Lead project and portfolio planning, reporting, and resource allocation.

Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or related field;
Master's degree preferred.

Experience: 10-15 years of progressive experience in IT infrastructure and operations, including 5-8 years in a senior management role overseeing multi-site or regional/global teams.

• Demonstrated experience planning and deploying IT infrastructure to support new facilities, renovations, and space planning.
• Experience managing IT infrastructure such as compute, storage, network, virtualization (on-prem and cloud), data center management, and infrastructure capacity planning.
• Proven experience in developing long-term infrastructure strategies that scale with organizational needs while optimizing cost efficiency.
• Strong understanding of facility-related IT requirements including structured cabling,…