Site Reliability Engineer; Onsite Hybrid

Company: NTT DATA Services

We are currently seeking a Site Reliability Engineer (Onsite Hybrid) to join our team in Plano, Texas (US-TX), United States (US).

• Own and manage observability using New Relic (APM, infrastructure monitoring, dashboards, alerting)
• Define and implement SLIs/SLOs and alerting strategies
• Drive incident response, root‑cause analysis (RCA), and post‑mortems
• Administer Git Hub Enterprise (repos, branch protections, access control)
• Design and maintain Git Hub Actions CI/CD pipelines for Java/.NET applications
• Support engineering teams with build, deployment, and pipeline reliability improvements
• Contribute to code quality and security practices in CI/CD pipelines
• Troubleshoot issues across application, infrastructure, and CI/CD layers
• Drive continuous reliability and performance improvements
• Leverage or support adoption of AI/automation in SRE workflows (alerting, incident triage, or productivity tools like Copilot)

• 5+ years of hands‑on experience with New Relic (or similar APM tools)
• 5+ years of strong understanding of SRE practices (SLI/SLO, alerting, incident management)
• 5+ years of experience with Git Hub Enterprise and Git Hub Actions
• 5+ years of CI/CD pipeline experience for Java or .NET applications
• 5+ years of strong experience in troubleshooting and root‑cause analysis skills
• 5+ years of experience supporting production workloads (application + infrastructure)

• Basic exposure to AI-enabled tools (e.g., Git Hub Copilot, observability insights, or automation tools)
• Advanced New Relic capabilities (synthetics, dashboards, query/SQL monitoring)
• Experience with JFrog Artifactory and/or Xray
• Sonar Qube integration for static code analysis
• Git Hub Advanced Security (CodeQL, Dependabot, secret scanning)
• Experience supporting Angular or multi‑stack pipelines
• Exposure to network monitoring
• Hands‑on use of AI/ML for SRE or Dev Ops automation (alert noise reduction, anomaly detection)
• Git Hub Copilot usage or governance
• Exposure to Service Now ITOM (event mgmt, CMDB, discovery)
• Experience with Databricks CI/CD pipelines
• Familiarity with AIOps concepts (predictive alerting, intelligent incident response)

NTT DATA provides a reasonable range of compensation for U.S. based positions. The starting pay range for this role is $96,800 - $145,200 per annum. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally‑required benefits.

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.