Associate TIM Engineer
Job in
Plano, Collin County, Texas, 75023, USA
Listed on 2026-06-28
Listing for:
Keylent, Inc.
Full Time
position Listed on 2026-06-28
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Associate Tim Engineer
Location:
Plano, TX Duration: 12 Months
Skills:
- IT Help Desk
- Single point of contact for end user to receive support and maintenance for computers and network system
- Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction
- Ensure that response time and resolution time objectives are met as defined in the SLA
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and site standards
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
- Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools
- Troubleshooting network connectivity in a LAN/WAN environment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Work with WDS Management team to test and deploy desktop images
- Provide and support Data Centre Activities
- Support all Microsoft, third party and internally designed applications
- Provide detailed documentation and communicate precisely with other IT teams as required
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Ensure that there is sufficient support to clients and provide friendly customer service
- Works with vendor support contacts to resolve technical problems
- Knowledge of all software applications used within the organization
Skills:
- In depth knowledge of Windows desktop technologies
- In depth knowledge of Desktop and laptop hardware
- Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of ITIL
- Knowledge of Server, Voice & Communications Infrastructure
- Knowledge of various Operating systems (e.g. Windows, Linux, Apple)
- Knowledge of Audio and Video Conferencing technologies
- Good communication skills (both verbal and written)
Position Requirements
10+ Years
work experience
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