Associate TIM Engineer
Listed on 2026-07-01
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IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
IT Support Specialist
Single point of contact for end user to receive support and maintenance for computers and network system. Ensure that incidents and service requests have been dealt with to the business user’s satisfaction. Ensure that response time and resolution time objectives are met as defined in the SLA. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
Customize desktop hardware to meet user specifications and site standards. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools. Troubleshooting network connectivity in a LAN/WAN environment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
Work with WDS Management team to test and deploy desktop images. Provide and support data centre activities. Support all Microsoft, third party and internally designed applications. Provide detailed documentation and communicate precisely with other IT teams as required.
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