Pursue Purpose

Job Title

Job Summary:

Troubleshoot, identify, and resolve platform-related issues in a timely manner.

Address recurring issues by working with development teams to determine root causes and implement long-term solutions.

Monitor system performance.

Support change management and release practices within Service Now.

Maintain foundational data and their sources.

Document standard operating procedures and provide knowledge articles.

Assist in system audits.

Essential

Skills:

Minimum 5+ years of Service Now technical experience.

Minimum of 7+ years of technology administration.

Ability to support operations of large Service Now implementations.

Basic knowledge of multiple applications on the platform.

Ability to script.

Ability to troubleshoot issues and work with multiple development teams to provide a fix.

Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support.

Ability to maintain foundational data sources such as users, CIs, and locations.

Strong understanding and adherence to change and release policy best practices.

Assist in designing governance and administration standards for multiple product teams.

Experience

Required:

Experience in scripting.

Experience in configuration.

Experience with integrations.

Proficiency with the Application Development Lifecycle.

Excellent communication skills.