Messaging Operations Engineer
Listed on 2026-07-01
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IT/Tech
IT Support
Messaging Operations Engineer
Provide Tier 3/Tier 4 operational support for Exchange Online, including incident response, troubleshooting, and root-cause analysis.
Administer user, shared, and resource mailboxes, including permissions, delegation, and access reviews aligned to least-privilege practices (RBAC).
Troubleshoot mail-flow issues (NDRs, delays, routing, connectors, transport rules) and perform message trace and email header analysis.
Support Outlook (Classic and New Outlook) issues including profiles, shared mailboxes, add-ins, and calendaring.
Operate email security and hygiene controls (e.g., Proofpoint and Microsoft Defender for Office 365), including quarantine review, policy troubleshooting, and escalation to security partners as needed.
Use Power Shell to perform Exchange Online and Microsoft 365 administrative tasks, reporting, and operational automation.
Support Microsoft 365 Apps servicing and organizational deployment/updates via the Microsoft 365 Apps admin center (Cloud Update) in coordination with endpoint teams.
Document operational procedures, known errors, and configuration standards; contribute to runbooks and knowledge articles.
Support a large enterprise Microsoft 365 messaging environment, providing Tier 3/Tier 4 operational support for Exchange Online, Outlook, and related services. This role focuses on incident troubleshooting, service health, access and mailbox administration, mail-flow hygiene, and continuous improvement through automation, documentation, and participation in delivery and migration initiatives.
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