Sr. Test Engineer-MANO

Defect Analyst

3+ years experienced in defect analysis, triaging, and troubleshooting customer focused issues and exceptions. 3+ years experience with strong defect management skills to drive the resolution of defects during the testing and involved complete defect life cycle. Strong understanding of defect life cycle and end to end defect management process. Ability to work with end user and translate user challenges into technical terminology.

Ability to work with multiple application teams for end to end defect resolution. Ability to work with various ticket management systems such as iTrack, AOTS, TDP, JIRA, Sharepoint. Work with tools such as Dynatrace, ELK and other monitoring tools for capturing event data and package the issues for quicker resolutions. Strong communication and presenting skills. Experience in documenting software defects, triage meetings, assigning and driving to resolution.

Technical expertise to understand the application architecture and end to end data flow of the customer transactions to triage the production defects properly. Understanding of testing domain with hands on experience. Proficient on defect reporting tools like TDP, JIRA, SharePoint AOTS SQL query for defect creation, reporting defect management. Automation expertise on SQL, Macro for creating dashboards for defect tracking, defect reporting, defect management and to automate various triaging processes.