IT System Administrator L23_RF Plano TX

About Us:

At DivergeIT, we're recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We're seeking a highly skilled and motivated Service Engineer to join our dynamic team and further our commitment to excellence.

At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.

As an Endpoint Engineer
, a fulltime on-site position, this role will be responsible for the provisioning, configuration, and lifecycle management of Windows-based endpoints, including both physical workstations and Azure Virtual Desktop (AVD) environments.

This position requires extensive experience with Microsoft Intune
, SCCM
, Patch My PC
, 1E
, and Autopilot
, along with proficiency in creating, deploying, and maintaining Windows images
. You will collaborate closely with the client's IT security team and work alongside our dedicated service desk to ensure optimal endpoint performance and security compliance.

Location:

Plano, TX. Initially remote and eventually onsite, hybrid-TBD

No relocation assistance offered

Type:
Fulltime

Must be authorized to work in the US without any sponsorship

Pay range: $55k-$77k per year

Pay frequency - semi-monthly

Status:
Non-Exempt

• PTO
• 6 Paid Holidays
• Health – Medical, Dental, Vision, Life – Employee contribution required
• Education and Certification assistance
• Retirement Plan – 401k with match (100% of first 3%, and 50% of the 4th and 5th %)

• 8+ years of hands‑on IT experience
• Microsoft certifications (e.g., MD-102, MS-101, AZ-140)
• Experience with hybrid environments and Azure AD Join/Hybrid Join
• Familiarity with AVD scaling plans, FSLogix, and host pool image management
• Scripting knowledge (Power Shell) for automation of endpoint and imaging tasks
• Exposure to Zero Trust security models and conditional access policies

• Design, create, and maintain standardized Windows images for physical workstations and Azure Virtual Desktop (AVD) using tools such as SCCM
  , Microsoft Deployment Toolkit (MDT), and Intune
• Manage and automate device provisioning and deployment through Windows Autopilot
• Administer patching, software deployment, and update compliance using Patch My PC
  , SCCM
  , and Intune
• Utilize 1E tools (e.g., Nomad, Tachyon) to support remote management, compliance, and endpoint performance monitoring
• Collaborate with the client's IT security team to implement and maintain endpoint security baselines and compliance standards
• Provide escalation support to our dedicated service desk and help drive resolution of complex endpoint issues
• Maintain up‑to‑date documentation for image creation, deployment processes, and system configurations
• Monitor and optimize AVD performance, scaling, and configuration consistency
• Stay informed about changes in Microsoft endpoint management tools and provide recommendations for improvements or modernization efforts

• 3+ years of experience in an endpoint management or systems engineering role, preferably in an MSP or enterprise IT environment
• Expertise in creating and managing Windows images for both physical endpoints and AVD environments
• Proficiency with:
  • Microsoft Intune (Endpoint Manager)
  • System Center Configuration Manager (SCCM)
  • Windows Autopilot
  • Patch My PC
  • 1E Nomad, Tachyon
• Strong understanding of Windows 10/11 OS deployment, device provisioning, group policy, and compliance management
• Experience working collaboratively with IT security and help desk teams
• Excellent troubleshooting, documentation, and communication skills