M365 Administrator

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

We are seeking an individual contributor who will own and evolve our Digital Collaboration Services as a visionary Service Owner with a Product Owner mindset. In partnership with Architecture and Digital Workplace Enablement team, you will define the roadmap, guide engineering priorities, and drive adoption of modern collaboration and AI capabilities, while operational execution is primarily delivered through a Managed Service Provider (MSP).

Your scope spans both modern Microsoft platforms - Microsoft 365 (Teams, SharePoint Online, One Drive), Power Platform, Power BI, Microsoft Copilot and legacy collaboration technologies such as Lotus Notes and Share File, ensuring a stable user experience while enabling modernization and migration strategies.

• In collaboration with Architecture and the Digital Workplace Enablement team, own the product vision and roadmap for digital collaboration services, balancing modernization with stability across Microsoft 365 and legacy platforms (Lotus Notes, Share File).
• Guide engineering direction (MSP-led execution) across Teams, SharePoint Online, One Drive, Power Platform, Power BI, and Copilot—ensuring solutions are secure, scalable, and operationally ready.
• Provide platform leadership for legacy services (e.g., Lotus Notes, Share File): oversee lifecycle management, risk reduction, and roadmap planning for rationalization/migration where appropriate.
• Drive AI enablement and Microsoft Copilot adoption, partnering with AI & Digital Enablement, Architecture, and Information Security to prioritize use cases, readiness, governance, and measurement.
• Advise business and technology leaders on upcoming Microsoft capabilities, roadmap changes, and adoption opportunities; proactively plan for platform changes and deprecations.
• Ensure reliability and user experience by overseeing MSP delivery against SLAs and leading continuous improvement (automation, self‑service, knowledge management).
• Lead technical escalations: guide troubleshooting, root‑cause analysis, and prevention of recurring incidents across both modern and legacy platforms.
• Partner cross‑functionally with Security, Legal/eDiscovery, HR, and business stakeholders to ensure governance, compliance, and secure collaboration practices.
• Drive change enablement through communication plans, training and adoption programs, and stakeholder engagement aligned to business outcomes.

• Solid knowledge of and experience with various technologies relevant to Workplace services including experience in Windows 11, Office 365, Teams, Exchange, SharePoint, One Drive and ideally Microsoft’s Enterprise Mobility + Security (EM+S) suites as well as knowledge of other Technology service areas to ensure Technology alignment. Azure AD and Power Shell should be a hands‑on skill or at a level capable of directing others.
• Deep expertise in Microsoft 365 collaboration (Teams, SharePoint Online, One Drive) and strong working knowledge of Power Platform, Power BI, and Microsoft Copilot (or demonstrated ability to ramp quickly).
• Experience owning services/products in an enterprise setting: roadmap planning, backlog prioritization, iterative delivery, and value‑based decision‑making.
• Strong financial acumen with proven track record of developing and managing to a service/product budget while executing cost savings initiatives.
• Proven ability to influence engineering outcomes in a vendor/MSP model—setting direction, reviewing designs, and ensuring delivery quality and operational readiness.
• Experience supporting or transitioning legacy collaboration platforms such as Lotus Notes and/or Share File, including lifecycle management and modernization planning.
• Strong stakeholder leadership and communication skills—able to translate technical capabilities into business outcomes and adoption plans.
• High learning agility and curiosity for emerging…