PLM Support Engineer

PLM Support Engineer – 3

DEXPERIENCE PLM

Location:

(Remote)

We are seeking a highly skilled PLM Support Engineer to provide end-user support and maintenance for Dassault Systèmes' 3

DEXPERIENCE PLM platform (2023x and above). This role involves managing PLM integrations with SAP and other boundary systems, supporting both production and non-production environments, and ensuring seamless operation through incident management, service requests, and development activities. The ideal candidate should have expertise in CAA/EKL, Java/server-side development, and a solid understanding of PLM support services.

Key Responsibilities:

• End-User Support:
  Provide hands-on support for Dassault Systèmes' 3
  
  DEXPERIENCE PLM platform (2023x and above), assisting users with technical issues and platform navigation.
• PLM Integration Management:
  Maintain and troubleshoot integrations between PLM and boundary systems (SAP and 4 in-house applications).
• Environment Maintenance:
  Oversee Production and Non-Production environments (SIT, QA, six DEV instances), including periodic data refreshes from production.
• Support Coverage:
  Provide 16X5 support coverage with on-call availability during weekends and holidays, ensuring overlapping support across IST, UK, EST, CST, and PST time zones.
• Incident & Service Management:
  • Handle tickets related to PLM issues, including Incidents, Service Requests, and IECMs (PLM-downstream integration issues).
  • Manage JIRA tickets for PLM infrastructure support.

• PLM Development & Enhancements:
  • Deliver development efforts based on story points (each equivalent to 8-10 hours) per month.
  • Work on CAA/EKL and/or Java/server-side development tasks to enhance platform functionality.

• Continuous Improvement:
  Identify and implement optimizations to improve system performance, stability, and user experience.