Cloud Architect Contractor
Job in
Plano, Collin County, Texas, 75023, USA
Listed on 2026-07-03
Listing for:
Artech
Contract
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
IT Project Manager, Change Management, AI Business & Operations, IT Consultant
Job Description & How to Apply Below
GCP Service Enablement Lead (VP)
Location - Plano / Texas
Only W2
No C2C/GC/TN Visa only
7+ years
Role summary:
Run onboarding as a service—intake, SLAs, playbooks, training, and adoption metrics—so app teams can onboard predictably.
Key responsibilities:
- Define service catalog items (what's offered, inputs/outputs, SLAs, support boundaries).
- Build and maintain onboarding playbooks, templates, knowledge base, and training/office hours.
- Operate intake/triage and manage demand vs capacity with transparent prioritization.
- Track adoption and performance metrics; drive continuous improvement.
Required qualifications:
- Experience running technical enablement/services in a platform program.
- Strong stakeholder management across engineering, risk/compliance, and app teams.
Success measures:
- Higher self-service success rate; fewer escalations; improved onboarding satisfaction and throughput.
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