Site Reliability Engineer Lead

Overview

Seeking a seasoned Site Reliability Engineering (SRE) Leader to drive the reliability, scalability, and performance of critical Infrastructure Automation platforms. This role will lead the design and implementation of SRE practices across a federated technology ecosystem, ensuring operational excellence through automation, observability, and resilient architecture.

The ideal candidate will bring deep expertise in distributed systems, cloud‑native infrastructure, SaaS application support and Dev Ops/SRE principles, along with strong leadership and collaboration skills to influence cross‑functional engineering and Production management teams and drive continuous improvement in service reliability.

• Define and implement SRE frameworks, including SLIs/SLOs/SLAs, error budgets, and incident response protocols.
• Establish governance models for reliability engineering across distributed teams.
• Champion a culture of observability, proactive monitoring, and continuous feedback loops.

• Lead root cause analysis (RCA) and post‑incident reviews to identify systemic issues and prevent recurrence.
• Implement proactive problem detection using telemetry, anomaly detection, and trend analysis.
• Collaborate with engineering and operations teams to eliminate toil and reduce incident frequency and impact.

• Develop and maintain capacity models to ensure systems scale efficiently with business demand.
• Monitor performance trends and lead optimization efforts across infrastructure and applications.
• Partner with finance and engineering teams to align capacity planning with cost and growth objectives.

• Drive automation of operational tasks including deployments, scaling, and recovery.
• Integrate reliability tooling with CI/CD pipelines, ITSM platforms (Service Now), and observability systems.

• Oversee major incident response, escalation, and communication processes.
• Develop and maintain runbooks, playbooks, and escalation protocols.
• Drive continuous improvement through blameless retrospectives and operational reviews.

• Serve as a senior technical advisor and thought leader in SRE and platform engineering.
• Mentor and guide SRE teams and partner with engineering leaders across the enterprise.
• Provide input on staffing, tooling strategy, and budget planning for reliability initiatives.

• Opportunity & Inclusion Champion:
  Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data:
  Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator:
  Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager:
  Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.
• People Manager & Coach:
  Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward:
  Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader:
  Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes:
  Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

• 10+ years of experience in systems engineering, Dev Ops, or SRE roles in large‑scale environments.
• Deep understanding of Linux/Unix & Windows systems, networking, and distributed computing.
• Proven experience with observability stacks (Dynatrace, Grafana, Splunk, Open Telemetry).
• Expertise in infrastructure‑as‑code and automation tools (Terraform, Ansible, Python).
• Strong knowledge of cloud platforms and container orchestration (Kubernetes).
• Demonstrated success in leading incident response and driving systemic improvements.
• Experience with capacity planning, performance tuning, and cost optimization.
• Excellent communication and stakeholder management skills, including executive engagement.

• Experience with ITIL/ITSM processes and integration with platforms like Service Now.
• Familiarity with security and compliance in regulated industries (financial services).
• Background in performance engineering and infrastructure analytics.
• Experience developing dashboards and metrics for operational health and reliability.

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• Dev Ops Practices

1st shift (United States of America)

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