Tech Support Manager, Focused Services & Customer Impact
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-10
Listing for:
Palo Alto Networks
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
-
Management
Job Description & How to Apply Below
Palo Alto Networks in Plano, Texas is seeking a Manager, Technical Customer Support to lead a team of Designated Support Engineers, delivering exceptional service for our clients. In this pivotal role, you will ensure alignment with organizational goals while nurturing a culture of trust and excellence within the team.
The ideal candidate will have at least 8 years of technical support experience, including 3 years in a leadership capacity, with a strong focus on improving service resolution timelines. A deep understanding of network security challenges is crucial, as is the ability to manage high-pressure situations with resilience.
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