Director, IT Service Management | Corporate

At PAM Health
, we care for chronically and critically ill patients who require extended hospital care. PAM Health has over 80 hospital locations and employs over 11,000 people across the country. Our teams work together to deliver the highest level of compassionate care ensuring the best possible outcome for our patients.

• Medical benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc
• Comprehensive dental and vision benefits
• Employee Assistance Program, including counseling, legal, and financial services
• Flexible spending (FSA) and health savings (HSA) accounts
• Life and Disability insurance benefits
• Education/In‑Service Opportunities including continuing education and tuition assistance
• Supplemental benefits:
  Accident, critical illness, cancer, pet, and identity theft protection insurance options
• Auto, Home, Cell Phone, and Gym Membership discount offerings
• Personal Travel Discounts
• 401(k) plans and discretionary employer match
• Generous Paid Benefit Time

We are seeking a highly motivated and experienced IT Service Director to join our dynamic team. In this role, you will be responsible for overseeing the delivery and management of IT services, ensuring they meet the needs of the business and its users. You will play a key role in driving operational efficiency, optimizing service performance, and implementing best practices in IT service management (ITSM).

Bachelor’s Degree in Computer Science, Information Technology or Related field preferred. Hands on experience with Service Now, Remedy or another ITSM Tool. ITIL Certification preferred.

3 to 5 years of experience in IT service management, including service delivery, incident management, change management and problem management.