Senior Technical Support Engineer- Global Financial Crimes

Overview

Enterprise Risk and Finance APS is seeking a high‑energy, execution‑focused Senior Technical Support Engineer to join our global APS team supporting Global Financial Crimes. This is a high‑visibility, high‑impact role at the center of our mission to safeguard the firm with industry‑leading sanctions capabilities. The role offers true ownership, thrives in a dynamic global environment, and is suited for someone who wants to grow into a trusted subject‑matter expert or future technology leader within a high‑priority domain.

The ideal candidate is a senior practitioner who thrives in a 24×7 follow‑the‑sun support model, collaborates seamlessly across regions, and brings urgency to every problem. Strong financial‑services awareness, an understanding of regulatory expectations, and composure in high‑pressure situations are essential.

We approach problems with curiosity, structured analysis, and a drive to design long‑term resilient solutions. Team members are encouraged to automate relentlessly, reduce manual touchpoints, improve observability, and continually refine how our systems run at scale.

• Manages and prioritizes multiple tasks and assignments for the team, including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities.
• Provides point of escalation for team members, peers, and partner teams, and serves as the point of contact for triage of high‑priority incidents or consulting engagements.
• Performs all responsibilities of team members from applicable teams.
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established for new projects and initiatives.
• Participates and assists with resource interviews and onboarding processes.
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes.
• Creates the on‑call rotation schedule and ensures support for off‑hours, weekends, and release windows.

• Manage daily delivery, including batch and business support, and monitoring. Manage complex issues, batch failures, and production outages—demonstrating calm, control, and clear decision making during high‑pressure events.
• Own the stability, resiliency, and performance of critical sanctions applications across multiple shared platforms.
• Evaluate and strengthen operational controls, ensuring the environment meets strict regulatory expectations.
• Maintain high‑quality hygiene across monitoring, automation, capacity, and failover readiness.
• Maintain an ‘audit ready every day’ operational posture with strong adherence to ITIL practices.
• Build domain and application SME knowledge.
• Lead major incident triage independently, providing precise, confident, and accurate communication to senior stakeholders.
• Assist Problem Management to perform structured, analytical root‑cause investigations and drive corrective actions that reduce operational risk.

• Engage confidently with Senior Management, business partners, and cross‑functional technology groups—representing the GFC and ERF APS team with clarity and credibility.
• Translate complex technical issues into concise, risk‑aware narratives suitable for senior audiences.
• Build strong partnerships with Development, Infrastructure, SRE, and governance teams to drive sustainable operational excellence.
• Demonstrate excellent written and verbal communication skills, especially during incidents, governance interactions, and senior stakeholder updates.

• Independently lead technical projects end‑to‑end—monitoring uplift, resiliency engineering, automation, business reporting.
• Manage timelines, risks, dependencies, and communication to ensure consistent, high‑quality delivery.
• Coordinate Disaster Recovery and Application Recovery Certification activities, ensuring readiness and compliance.

• Produce and maintain high‑quality support documentation, operational playbooks, runbooks, and knowledge…