VPP Technology Analyst

Magnit Direct Sourcing on behalf of Toyota is currently hiring an Analyst for a temporary assignment in Plano, Texas.

This is a 12-month contract. Pay range: $30.00 - $40.00/Hr. Benefits:
Medical, Dental, Vision, 401K.

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream, Do, Grow with us.

Toyota Financial Services’ Voluntary Protection Products Department (VPP Domain) is seeking a highly skilled and motivated VPP Technology Analyst. Reporting to the VPP Domain Product Owner, the analyst will support the VPP Department and VPP Domain as related to system and project functions, production support, initiatives, and driving efficiencies for VPP sales, management, and administration processes. The analyst will be solely responsible for ensuring day‑to‑day operations are supported both within VPP Department and Domain.

• Act as lead point of contact for day‑to‑day operations within VPP Department and VPP Domain.
• Manage, track and analyze cases from intake through resolution, ensuring timely follow‑up and escalation as needed.
• Partner with Application Management Support (AMS) on incident and problem management processes.
• Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency.
• Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements.

• Act as SME and VPP contact for projects related to VPP Domain system enhancements, including Stone Eagle Admin platform, Private Label, Route One, and SGI, working closely with technology, data, and VPP and Sales field team members to ensure business needs are met.
• Assist with gathering, writing, and revising business user stories/system requirements for projects and make decisions related to aligning business needs and technology objectives for each project.
• Manage user stories in Jira system, including user story writing, prioritization, and refinement.
• Configure product, plan and pricing changes in the Stone Eagle Admin system, partnering closely with the VPP Product Operations and Product Development teams for requirements gathering and testing.
• Assist VPP Domain Product Owners with Jira backlog grooming and prioritization for VPP Domain factories.
• Assist with developing and executing test scenarios in various test environments and ensure successful test results.
• Manage the Secure Online Reporting (SOLR) invoice and billing process.
• Support weekly manual payment exception processing for accounting downstream systems.
• Provide support to the VPP Reinsurance Team with wire transfers for dealers.

• Provide operational perspective and knowledge in the development of and modifications to VPP‑related system applications.
• Create and maintain VPP system process maps and SOPs.
• Use Kaizen and Toyota Business Practices (TBP) methodologies to develop and implement process improvements.

• Create/revise/communicate training materials related to VPP technology projects.
• Create/revise/post FSBs as requested.
• Special VPP projects as assigned.

• 4-year college degree (BA or BS).
• 3 or more years of relevant work experience in technology operations, field support, operations management, or a similar field/industry.
• Working knowledge of technology products, processes, and operational workflows.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Visio, and Word.
• Excellent oral and written communication skills, including the ability to create clear business communications and presentations.
• Proficiency with Jira or any other ticketing system or similar case and workflow management tools.
• Aptitude for business system configuration and supporting operational…