Change Manager, IT​/Tech

Change Management Consultant

Location:

Dallas, TX Bothell, WA

Day to day responsibilities:

• Develops and manages detailed schedules for change restrictions for applications hosted on platforms such as Java, Node.js, Mule Soft, Azure etc. to ensure minimal service disruptions and defects.
• Collaborates with engineering teams to design and maintain robust release metric dashboards, utilizing tools and platforms such as Power Bi, Service Now and other internal change control tools.
• Utilizes data visualization tools to provide real-time insights into release stability and performance metrics, ensuring continuous monitoring and improvement.
• Works closely with release and product managers to develop and maintain accurate release calendars, incorporating automated scheduling and notification systems.
• Ensures the integrity and accessibility of release data for team reviews and audits, using cloud storage solutions and version control systems.
• Acts as a Subject Matter Expert (SME) on release scheduling, freeze periods, and performance metrics, with a good understanding of high-level system flow.
• Provides technical guidance and expertise in these areas to support engineering and operational teams, ensuring best practices and standards are met.

Required qualifications:

• Bachelor's degree in Business, Marketing, Computer Science, Information Systems or related field preferred
• 3+ years of change and/or release management experience with proven track record of managing all aspects of software releases throughout their lifecycle
• Experience with in high tech, software and/or wireless/telecom industry highly desired
• Technical skills include:
  Atlassian-Jira and Confluence, SharePoint, Excel, Microsoft Lists, Scaled Agile Framework, full stack web design, application design and architecture.
• PMO certification and/or Project Management background
• Experience in a retail or consumer organization

“**” is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.

Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator.