Sr Endpoint Administrator

Job Summary

The Senior End-user Compute and Administration Specialist is responsible for managing and supporting the organization's end-user computing environment, including the administration of SCCM (System Center Configuration Manager) and Intune. This role ensures the stability, integrity, and efficient operation of the systems that support core organizational functions. Responsibilities include direct support to end-users, managing system updates, and maintaining the security and compliance of the end-user computing environment.

• Manage and support the end-user computing environment, ensuring the highest level of performance and user satisfaction.
• Provide daily management and support of the SCCM and Intune environments.
• Create and manage DNS records to include A Records and CNAME Records.
• Serve as the escalation point for the Service Desk and Deskside support group for Windows and Mac OS/software issues.
• Administer user workstations through the SCCM Console, including software deployment, monthly security update deployment, and remote control for individual troubleshooting sessions.
• Support VMware Horizon VDI workstations to ensure near-zero downtime for remote customer service agents.
• Review and deploy Corporate Windows Image and Windows Feature Updates seasonally.
• Ensure compliance with organizational standards and security policies.
• Day-to-day documentation of operations needs and process changes.
• Mentorship of team for skill and personal growth.

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience. A master's degree is a plus.
• 5+ years of experience.
• Proven experience with SCCM and Intune administration and troubleshooting as well as general knowledge and understanding of DNS (Domain Name System).
• Strong understanding of Windows Desktop and Mac OSes, as well as software management, packaging and deployment.
• Familiarity with VMware Horizon VDI workstation support.
• Ability to work independently and as part of a team, with a focus on customer service.
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
• Experience with JAMF is a plus.
• Familiarity with AI Tools and AI First mindset.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

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