Senior Account Manager

Account Manager

We are seeking a highly skilled and experienced Account Manager to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
• Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
• Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
• Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
• Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients.
• Become fluent in healthcare claims data as relevant to Company's specific use case.
• Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed.
• Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data.

• Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.
• Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights.
• Review client feedback and performance metrics to ensure solutions meet or exceed expectations.
• Identify business enhancement opportunities that align with client needs and objectives.
• Partner with the sales and solutions teams to develop strategic plans that address client goals.
• Plan and lead client update presentations as well as ad hoc client meetings and written communications.
• Assist the team in developing marketing initiatives, increasing business success, and enhancing sales.

• Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders.
• Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities.
• Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise.

• Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects.
• Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction.
• Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction.
• Delegating tasks effectively and managing team dynamics.

• Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions.
• Contribute to team-wide best practices, sharing insights and strategies to enhance client success.
• Develop and maintain strong executive relationships.

• Education:
• Bachelor's degree in business, Marketing, Economics, Data Analytics or a related field.
• Master's degree is preferred but not required.
• Experience:
• 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments.
• 4 years of experience in healthcare data analytics.
• 3 years of healthcare payment integrity experience.
• Proven experience managing senior-level client relationships and negotiating contracts or agreements.
• Skills and
  
  Competencies:
• Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner.
• Ability to thrive in a fast-paced and lightly structured environment.
• Hands-on, doer mindset.
• Highly collaborative, team-focused, open communication and candid work style.
• Strong problem-solving and strategic planning abilities.
• Ability to break down complex problems into manageable components.
• Identifying trends, patterns, and key insights in data.
• Developing actionable recommendations based on data analysis.
• Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy.
• Proven ability to lead and manage projects…