ServiceNow - Advisory Consultant
Job in
Plano, Collin County, Texas, 75023, USA
Listed on 2026-07-17
Listing for:
NTT DATA
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
Service Now - Advisory Consultant
NTT DATA is seeking a dynamic and experienced Service Now Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major Service Now modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their Service Now investments through strategic roadmaps, platform governance, and process optimization.
Key Responsibilities:
Advisory & Strategic Consulting
- Lead client engagements to assess current Service Now capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, Sec Ops, GRC, and CSM.
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to Service Now capabilities and identify opportunities for automation and optimization.
Technical Implementation & Platform Expertise
- Configure and customize Service Now modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.
Proposal & SOW Development
- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for Service Now engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications:
- 7+ years of hands-on Service Now experience across multiple modules.
- Proven track record in advisory consulting and technical delivery. – 3+ Years
- Strong understanding of Service Now architecture, scripting, workflows, and integrations. – 5+ Years
- Experience in proposal writing, SOW creation, and client presentations. 2+ Years
- Demonstrated ability to lead client workshops and translate business processes into technical solutions. – 5+ Years
- Mandatory Certifications by Level
- Senior – Service Now certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
- Excellent communication and stakeholder engagement skills.
Why Join Us:
- Be part of a high-impact team driving digital transformation across industries.
- Work with top-tier clients and cutting-edge Service Now solutions.
- Collaborate with experts in advisory, architecture, and delivery.
- Enjoy a flexible, remote-friendly work environment with growth opportunities.
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