Sr CIAM Security Manager

Description Senior CIAM Security Manager Location and Work Model

Hybrid work arrangement with a four day onsite schedule in one of the following Citizens hub locations:

• Johnston, RI
• Phoenix, AZ
• Westwood, MA
• Medford, MA
• Iselin, NJ
• Pittsburgh, PA
• Plano, TX
• Franklin, TN
• Cleveland, OH
• Chicago, IL

Citizens is investing in the future of Customer Identity and Access Management (CIAM) to deliver secure, frictionless, and trusted digital experiences for millions of customers. As the Senior CIAM Security Manager, you will serve as the technology execution leader responsible for building and advancing the technology strategy, engineering capabilities, and operational excellence of Citizens' Customer Identity and Access Management platform.

This role is responsible for translating CIAM strategy into scalable, resilient, and secure technology solutions that strengthen customer trust, reduce fraud risk, improve authentication experiences, and support enterprise growth. You will partner closely with Product Management, Architecture, Cybersecurity, Fraud, Risk, Infrastructure, Digital, and Engineering teams to modernize Citizens' customer identity ecosystem.

Reporting to the IT Security Director, you will lead teams responsible for customer authentication, identity lifecycle management, authorization, access governance, identity proofing, privileged access controls, and related identity security capabilities. This position combines technical leadership, people leadership, and strategic execution to help drive Citizens' next generation digital identity platform.

• Define and execute the technology strategy and multi year roadmap for Customer Identity and Access Management (CIAM) capabilities.
• Lead the design, implementation, and evolution of customer identity, authentication, authorization, registration, account recovery, identity proofing, and identity lifecycle management solutions.
• Drive engineering standards, governance models, integration patterns, and technology best practices across identity platforms and services.
• Build secure, scalable, highly available identity platforms that support customer growth, digital transformation initiatives, and evolving business needs.
• Lead delivery of authentication modernization initiatives including passwordless authentication, adaptive authentication, risk based authentication, multifactor authentication (MFA), identity federation, and customer identity orchestration.
• Partner with Product Management to translate business priorities into technology solutions and measurable outcomes.
• Collaborate with Security, Fraud, Digital, Architecture, Infrastructure, Risk, and Engineering teams to ensure alignment across identity strategy and execution.
• Establish and maintain technology roadmaps, investment plans, and capability strategies aligned with enterprise objectives.
• Evaluate emerging technologies, industry trends, and best practices to improve customer experience, fraud prevention, platform resilience, and operational efficiency.
• Drive implementation of authentication, authorization, access governance, privileged access management, encryption, and identity security controls.
• Ensure technology solutions align with regulatory requirements, cybersecurity standards, risk management frameworks, and audit expectations.
• Oversee platform health, availability, performance, operational metrics, and continuous improvement initiatives.
• Assess technology risks and provide strategic guidance regarding security posture, technology investments, and identity related business risks.
• Foster a culture of innovation, accountability, collaboration, and engineering excellence.
• Build, mentor, and develop high performing teams including engineers, architects, security professionals, and technology leaders.
• Select, develop, and evaluate talent to ensure the continued growth and scalability of the organization.
• Communicate roadmap progress, technology strategy, operational performance, risks, and key initiatives to senior leadership and stakeholders.

• Bachelor's Degree in Computer Science, Information Security, Information Systems, Engineering, or related field, or equivalent work experience.
• 10+ years of experience in Information Security, Cybersecurity, Identity and Access Management (IAM), Customer Identity and Access Management (CIAM), or related disciplines.
• 5+ years of leadership experience managing technology teams, engineering functions, or enterprise security programs.
• Deep expertise in:
  • Customer Identity and Access Management (CIAM)
  • Identity and Access Management (IAM)
  • Authentication
  • Authorization
  • Identity Federation
  • Identity Lifecycle Management
  • Access Governance
  • Privileged Access Management (PAM)
  • Role Based Access Control (RBAC)
• Experience designing, implementing, and operating enterprise scale CIAM and IAM platforms.
• Strong understanding of modern authentication and identity standards including:
  • SAML
  • OAuth 2.0
  • OpenID Connect (OIDC)
  • FIDO2
  • Passkeys
  • Multifactor Authentication (MFA)
• Experience…