Senior Site Reliability Engineer

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for partnering with leaders across engineering and technology to define objective reliability goals for services. Key responsibilities include composing observability designs through instrumentation and dashboards, identifying root causes of complex/impactful issues, partnering with cross‑functional teams to deliver sustainable design patterns, and driving early adoption of non‑functional production support requirements. Job expectations include automating services to improve reliability and efficiency and influencing a culture of innovation and continuous improvement.

• The Senior Azure Site Reliability Engineer acts as an advanced senior individual contributor responsible for designing, implementing, and maturing reliability engineering capabilities across the enterprise Azure platform. The role focuses on complex technical problem solving, reliability architecture, automation strategy, observability maturity, platform resiliency, and operational excellence. The ideal candidate can operate across both strategy and execution: defining patterns, building automation, mentoring engineers, resolving hard platform issues, and driving long‑term reliability improvements.
• Environment and Platform Scope
• Enterprise‑scale, governed Azure platform supporting infrastructure, platform services, and application workload enablement
• Primary tools and practices:
  Microsoft Azure, Terraform / Terraform Enterprise, Azure Monitor, Azure Log Analytics, Dynatrace, CI/CD pipelines, Git, Python, Power Shell, Bash, Service Now/Jira or equivalent workflow tools
• Core domain areas:
  Azure landing zones, private networking, DNS, firewalls, private endpoints, observability, incident response, problem management, canary health checks, production readiness, and cloud governance
• Role supports Azure platform reliability, operational readiness, observability, automation, and enterprise controls.

• Design solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention
• Develop software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability
• Partner with Development and Infrastructure teams to create error‑budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggest code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility
• Identify and plan for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low‑level error rates and ‘noise’, and reduce manual support effort and/or improve system reliability
• Assess monitoring for new changes with development partners and work with monitoring tools team to monitor dashboards and enhance application and system monitoring designs
• Engage as a subject‑matter expert in incident triage efforts, failure scenario modelling and work with the Problem Manager to diagnose root causes for complex/high‑impact incident/problem‑management…