IT Support Technician

Our client is hiring a hands‑on IT Support Technician to serve as the day‑to‑day technology lifeline for approximately 120 employees across two Dallas‑area sites: an expanding distribution center in Dallas that supports shipping, receiving, and warehousing operations, and a Plano corporate office that supports sales, customer service, marketing, product development, accounting, and leadership teams.

Work Environment:
Onsite — split between warehouse and corporate office.

• Real ownership: You're the face of IT for both sites — your work is visible, impactful, and appreciated daily.
• Variety and exposure: You'll be plugged into ongoing IT projects and initiatives, working with experienced leaders and gaining visibility well beyond day‑to‑day support work.
• Tangible impact: In a shipping environment, downtime is felt immediately — and so is your success when you resolve it.
• Room to grow: Hands‑on experience with shipping platforms, networking, and Microsoft Entra s a strong foundation for future sysadmin, network, or IT operations roles.

• Serve as the primary onsite IT support for warehouse staff supporting shipping, receiving, and general warehousing operations
• Keep shipping and receiving stations fully operational, including scanguns, thermal/label printers, paper printers, shared terminals, and barcode hardware
• Troubleshoot day‑to‑day issues with shipping platforms such as Star Ship, UPS World Ship, and Pacejet, including connectivity, printer mapping, label formatting, and integration issues
• Respond quickly during shipping cutoffs and high‑volume periods where uptime directly impacts orders going out the door
• Maintain and replace warehouse‑floor IT hardware; coordinate with vendors on repairs, RMAs, and consumables (labels, ribbons, batteries)
• Ensure warehouse IT equipment meets safety, security, and operational standards for an active distribution environment

• Provide primary onsite IT support for front‑office teams, including sales, customer service, finance, and leadership
• Set up new‑hire workstations end‑to‑e­nd: imaging, peripherals, monitors, phones, account access, and software installation
• Deliver deskside and remote support for Windows PCs, laptops, printers, conference room technology, and mobile devices
• Handle basic network troubleshooting (wired/Wi‑Fi connectivity, VPN, DNS, printer networking, switch port issues) and elevate complex network problems as needed
• Support Microsoft 365 (Outlook, Teams, One Drive) and guide non‑technical users through solutions with patience and clarity

• Create and manage user accounts and permissions in Microsoft Entra  Microsoft 365
• Handle password resets, MFA issues, and basic security access requests
• Execute technology onboarding and offboarding checklists for both locations

• Maintain accurate IT asset inventory across both sites
• Document tickets, resolutions, and recurring issues in the ticketing system
• Escalate complex issues to senior IT resources or vendors when appropriate
• Assist with IT projects, system upgrades, and rollouts as directed by the VP of Technology

• 30 days: You know every shipping station, scangun, and label printer in the Dallas warehouse, and front‑office tickets in Plano are being resolved with quick turnaround.
• 60 days: You're independently resolving most Star Ship, World Ship, and Pacejet issues, handling Microsoft 365 and network questions, and onboarding new hires end‑to‑end.
• 90 days: You're a trusted operator at both sites — proactively identifying recurring issues, recommending improvements, and contributing to broader IT initiatives.

• 2-5 years of experience in IT support, desktop support, or help desk
• Strong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, One Drive)
• Basic experience with Microsoft Entra  administration
• Comfort supporting printers, scanners, label printers, and peripherals
• Experience providing onsite IT support in an office or…