Senior Service Desk Technician

Responsibilities

• Answer and complete application and systems technical support calls.
• Log and update tickets throughout the day.
• Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
• Interpret user problems and identify viable solutions.
• Communicate and collaborate with other IT teams throughout the day.
• Create and update knowledge base articles as needed.

• Bachelor’s degree in Computer Science, Information Systems or equivalent preferred.
• Network +, MCA and ITIL familiarity.
• 5-7 years of experience in the Financial & Banking industry preferred.
• 10+ years of experience working in a technical environment.
• Experience with BMC solutions and functionalities.
• Experience working with Microsoft 365 Suite and Active Directory.
• Experience working with Service Management Systems.
• Must have excellent communication skills, with experience in direct client support.
• Must have a sense of urgency and ownership to support financial applications.
• Ability to prioritize and act autonomously while working in a fast-paced environment.
• Ability to work well with others and collaborate with team members.
• Exceptional organizational and technical skills.
• Ability to follow directions and procedures.
• Proficiency in interpersonal communication, presentation, problem solving, and analytical skills.
• Proficiency using various Microsoft desktop products and Windows OS.
• Ability to manage multiple tasks and projects with diligence and accuracy.

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• Technical Support
• Ticket Management
• Problem Solving
• Analytical Skills
• Organizational Skills
• Windows OS Proficiency
• Active Directory Experience
• Financial Applications Support
• Collaboration Skills
• Client Support

• Excellent Communication Skills
• Sense of Urgency
• Ability to Prioritize
• Interpersonal Communication
• Presentation Skills

• Network +
• MCA
• ITIL Familiarity