HR Techology Manager

HR Technology Manager (Corporate)

Hybrid working from our Legacy West Support Center located in Plano, Texas.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color and distribute beauty supplies across 11 countries through the Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for resale by salons to consumers.

The HR Technology Manager is accountable for end‑to‑end enablement, optimisation, and continuous improvement of HR processes and supporting technology platforms. This role ensures HR systems operate as a scalable, data‑driven, and automation‑enabled ecosystem that enhances operational leadership decision‑making and associate experience. The position integrates process excellence, technology governance, AI enablement, and structured project planning to drive measurable business impact.

• HR Process Continuous Improvement, Automation and Systems enablement:
  • Ensures HR processes are designed, fully supported, optimised and continuously improved within core HR systems (e.g. The HUB – Oracle, Reflexis).
  • Identifies recurring operational issues and conducts root‑cause analysis to eliminate systemic inefficiencies through automation.
  • Redesigns workflows to improve control, compliance, and scalability.
  • Acts as a consultant to HR and business leaders to ensure technology aligns with the operating model and service delivery strategy.
  • Leads technology alignment and optimisation across the HR function.
• AI Optimization & Digital Enablement:
  • Leads responsible adoption and optimisation of AI within HR systems and workflow operations (including offshore teams).
  • Identifies and implements high‑value AI use cases tied to productivity, talent insights, and service efficiency.
  • Partners with Information Security, Audit and IT to ensure compliance and secure AI implementation.
  • Develops frameworks to measure AI impact (time saved, error reduction, decision quality).
• People Data & Reporting:
  • Leads the development of enterprise‑level People dashboards working with other key team members within the HR function.
  • Provides actionable insights for leadership to support workforce planning, retention, performance and talent pipeline strategies.
• Project In‑Take And End‑to‑End Project Management:
  • Develops and owns structured intake of HR technology process improvement requests.
  • Ensures business cases align with functional/business priorities, ROI, risk and workload efforts.
  • Maintains and prioritises a centralised HR technology roadmap.
  • Manages the departmental calendar of activities, system updates, release cycles, compliance milestones and project deliverables.
  • Manages full life‑cycle implementation of HR technology and HR Operations initiatives; discovery, requirement gathering, process mapping, solution design, UAT coordination, defect resolution, change and communication strategy.
  • Works with Learning and Development to develop system training materials and lead events.

• 5+ years of experience in HR Technology, HRIS, or related HR Operations roles.
• Experience with Oracle HRIS/HCM and other HR technology platforms.
• Strong Excel skills for reporting, analysis and data management.
• Experience with BI/Analytics tools (Power BI, Tableau, Oracle Analytics, etc.).
• Knowledge of process mapping and continuous improvement practices.
• Strong project management skills; PMP certification preferred.
• Experience leading change management and system adoption initiatives.
• Excellent analytical, problem‑solving and communication skills.
• High attention to detail and ability to manage competing priorities.
• Proven ability to meet deadlines and partner effectively with HR, IT and business leaders.

• Passionate Learner – inquisitive about the business, open to feedback and…