ServiceNow Technical Consultant – IT Asset Management; SAM Pro​/HAM Pro

Service Now Technical Consultant – IT Asset Management (SAM Pro / HAM Pro)

Astrica Service Now Technical Consultants bring their understanding of the Service Now platform to implement Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) solutions for our customers. They work closely with clients and project teams to configure, develop, and deliver scalable solutions that improve software compliance, hardware lifecycle management, and operational efficiency. They collaborate with senior consultants and architects, continuously expand their Service Now expertise, and contribute to successful customer outcomes.

• Dazzle clients! Participate in the technical delivery of Service Now IT Asset Management solutions, helping customers implement SAM Pro and HAM Pro capabilities aligned with industry best practices.
• Build stuff! Configure and develop Service Now IT Asset Management applications, including Software Asset Management Professional (SAM Pro), Hardware Asset Management (HAM Pro), Asset Workspace, Software Models, Hardware Models, and Asset Lifecycle workflows.
• Collaborate! Work closely with Solution Architects, Business Process Consultants, and project teams to design, configure, test, and deploy Service Now solutions that meet customer requirements.
• Deliver quality! Develop and configure platform functionality using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, and Service Catalog.

• 3+ years of hands‑on Service Now platform development and configuration experience.
• Experience implementing or supporting Service Now IT Asset Management, including SAM Professional and/or HAM Professional.
• Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, Service Catalog, and ACLs.
• In‑depth knowledge of CMDB, Discovery, Asset Management, and software and hardware asset lifecycle processes.
• Experience working in Agile environments, participating in sprint planning, backlog refinement, story estimation, and testing activities.
• Ability to troubleshoot issues, perform root cause analysis, and develop scalable Service Now solutions.
• Experience working directly with customers, gathering technical requirements, and supporting solution delivery.
• Strong communication skills and the ability to collaborate effectively with both technical and functional teams.
• A desire to learn new Service Now capabilities and continuously expand technical expertise.
• A collaborative, adaptable, and customer‑focused approach.

• Experience implementing Enterprise Asset Management (EAM) along with SAM and HAM Pro.
• Experience with Armis that addresses the threat landscape of managed, unmanaged, and IoT devices.
• Experience with Service Now Discovery, CMDB, Integration Hub, or IT Operations Management.
• Experience integrating Service Now with Microsoft SCCM/MECM, Microsoft Intune, Jamf, Tanium, Flexera, or similar asset management tools.
• Experience with REST APIs, Integration Hub, JavaScript, HTML, CSS, or web technologies.
• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist (CIS) – Data Foundations.
• Service Now Certified Implementation Specialist (CIS) – Software Asset Management (SAM) and/or Hardware Asset Management (HAM) preferred.
• Additional Service Now certifications in ITSM, Discovery, CMDB, or ITOM are a plus.

We’re a remote‑first team, which means you can do your best work from where you’re happiest and most productive. Every now and then, we may ask you to join us on‑site with a client—but those moments are the exception, not the rule. Flexibility is built‑in, because life doesn’t fit neatly into a 9‑5.

Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug.

• Competitive pay that reflects your skills and certifications.
• Performance bonuses and annual reviews that celebrate growth.
• Unlimited…